Frequently Asked Questions
What kind of solutions are available for different applications?
BOS offers 3 range of products, Home, Business and Customized solutions. As the names indicate, Home is typically for smaller requirements up to 5kW. This will help you power regular appliances like Fans, TV, Phone charging, Kitchen appliances, etc. Business powers the commercial applications like mini grids, community projects, schools, hospitals, resorts, etc. For individual projects which need customized solutions, we have bigger capacity systems.
Where can I order BOS systems?
Please see our authorized dealers and partners to order the products or reach out to the concerned regional sales manager for support regarding buying the BOS products.
I want to buy a new system, what information do I need to provide?
Customers need to visit one of our approved partners and provide details such as available roof space for the PV Panels, type of roof, available loads and planned upgrade/new purchase of appliances, grid quality and diesel genset availability. Based on these factors, our partners will propose a suitable energy solution that fits your needs.
Who can install a BOS system?
To install a BOS system, you must be certified electrician or similar qualification, which allows to do electrical installations in your country. Additionally, you need to visit a BOS installer training to understand how to set up and maintain BOS systems.
What is the warranty on the systems? What are the conditions for claiming the warranty?
BOS provides a 5 year warranty on the system enclosure workmanship and electronic components. The warranty applies only on production and/or development faults. The lithium batteries are provided with a 3 year warranty. Please refer to warranty conditions document from BOS for the terms to claim the warranty.
Are Lithium batteries a safety hazard? What precautions do I need to take to keep the batteries safe?
BOS systems employ Lithium Iron Phosphate cells (LiFePO4) which are one of the safest Lithium chemistries, hence BOS systems are safe to operate. However, enough care needs to be taken that system is used as per the conditions mentioned in the manuals. Loads should never be connected directly to the battery terminal or batteries should never be charged directly from PV panel.
What type of maintenance is required?
Lithium batteries are maintenance free hence no active maintenance is required however enough care needs to be taken to maintain the right temperature and keep the environment dust free for better performance.
Can the system capacity be expanded in future?
Yes, the system can be increased in steps of 2.5, 5 and 10kWhr at any point of time